Effective Tuesday January 5th, 2021, gfcu branch hours will be:
While our branch remains open for necessary in-person Teller cash transactions, we will be moving to appointment only meetings with our members for all other needs. These appointments, including mortgages, loans, RRSPs, TFSAs, and more, will be conducted by phone or video, and only where absolutely necessary, scheduled for in-person meetings. Most of our paperwork can now be signed and completed safely and securely online, via DocuSign.
ATM access is available 24/7 for cash withdrawals and deposits.
Night deposit services for our business community members, allows the safe custody of your deposits at any time of the day.
For those who need assistance in adjusting to this approach, we are accessible by phone during regular business hours, and can help you make the transition. Call us at 1-250-442-5511.
Our staff will remain available by phone, video, and email until 5pm Tuesday to Friday. The early closure reflects in-person service only.
In person branch service
Tuesday – Friday: 9:30am to 4:00pm
Saturday: 9:30am to 1:00pm
Branch contact center service
Phone: 1-250-442-5511
Email: info@gfcu.com
Tuesday – Friday: 9:30am to 5:00pm
Saturday: 9:30am to 1:00pm
As we eye the closing of what can only be described a most challenging and unforgettable year, at gfcu, we continue to adapt and respond to the pandemic. Simply stated, the way we are all working and doing business has changed. While much of this change has been reactionary, and at times, stressful, we have been able to pull a few positives out along the way. First and foremost, our goal has always been to meet the full financial need of our members. Balancing this with health and safety has been no easy feat, but our team has done an excellent job. We are continually improving the safety of our workspaces through increased cleaning, plexiglass barriers, social distance markers, and mask requirements for staff, members, and anyone else entering our building. While the branch remains open, we continue to ask members to bank from home as much as possible. For years, we’ve been building our online service offerings, and thankfully today, almost all banking can be done successfully from the comfort and safety of home. Beyond our standard online and telephone banking systems, gfcu staff have become experts in supporting members remotely. Be it phone, email, or even video chat, our team’s ability to help our members from home is improving by the day. Change impacts us all in different ways, and while gfcu has navigated things well thus far, we know that the situation is ongoing. Moving forward, our goal is to remain responsive to whatever may arise, to ensure this community gets the access to financial services that it deserves, and to keep everyone safe and healthy in doing so. We are thankful for the kindness and respect that our members have shown, and we are hopeful that everyone will continue to respect the requirements set forth by the Provincial Health Officer, supported by gfcu. Beyond the pandemic, we recently had a beloved co-worker, and good friend to many, pass away. Despite the grief, stress, and all-around hardship these events have caused, the team hasn’t missed a beat. In fact, I am confident in saying they are performing above and beyond what could ever be expected in a time like this. The strength and perseverance of this team over the past 10 months demonstrates their capacity and commitment, and will carry us through the next 10 months. The challenge we face is community wide. Of course, the pandemic is a global crisis, but right here at home, it is the people of this community that have helped to keep everyone safe throughout 2020. I close with another “thank you” to both staff and members for following the Provincial orders and workplace rules so well. Knowing that this situation is “for now” and not “forever” can help us all continue to be diligent, and to collectively work past this unfortunate time in our history. Sincerely,
Please call us during our adapted business hours to book an appointment. 250-442-5511**
As we eye the closing of what can only be described a most challenging and unforgettable year, at gfcu, we continue to adapt and respond to the pandemic. Simply stated, the way we are all working and doing business has changed. While much of this change has been reactionary, and at times, stressful, we have been able to pull a few positives out along the way. First and foremost, our goal has always been to meet the full financial need of our members. Balancing this with health and safety has been no easy feat, but our team has done an excellent job. We are continually improving the safety of our workspaces through increased cleaning, plexiglass barriers, social distance markers, and mask requirements for staff, members, and anyone else entering our building. While the branch remains open, we continue to ask members to bank from home as much as possible. For years, we’ve been building our online service offerings, and thankfully today, almost all banking can be done successfully from the comfort and safety of home. Beyond our standard online and telephone banking systems, gfcu staff have become experts in supporting members remotely. Be it phone, email, or even video chat, our team’s ability to help our members from home is improving by the day. Change impacts us all in different ways, and while gfcu has navigated things well thus far, we know that the situation is ongoing. Moving forward, our goal is to remain responsive to whatever may arise, to ensure this community gets the access to financial services that it deserves, and to keep everyone safe and healthy in doing so. We are thankful for the kindness and respect that our members have shown, and we are hopeful that everyone will continue to respect the requirements set forth by the Provincial Health Officer, supported by gfcu. Beyond the pandemic, we recently had a beloved co-worker, and good friend to many, pass away. Despite the grief, stress, and all-around hardship these events have caused, the team hasn’t missed a beat. In fact, I am confident in saying they are performing above and beyond what could ever be expected in a time like this. The strength and perseverance of this team over the past 10 months demonstrates their capacity and commitment, and will carry us through the next 10 months. The challenge we face is community wide. Of course, the pandemic is a global crisis, but right here at home, it is the people of this community that have helped to keep everyone safe throughout 2020. I close with another “thank you” to both staff and members for following the Provincial orders and workplace rules so well. Knowing that this situation is “for now” and not “forever” can help us all continue to be diligent, and to collectively work past this unfortunate time in our history. Sincerely,
Please visit THIS LINK for the application process.
The CEBA program allows business members to borrow $40,000 interest free. If paid back prior to the end of 2022, this loan will remain interest free, and $10,000 will be forgiven. (These details are subject to change, and are set by the Federal Government of Canada)
More information on the program, and its availability to gfcu business members can be found here >
Please direct any questions on the matter to your account manager by email or to info@gfcu.com.
Until further notice, we have greatly limited access to in-branch services. All members will still have access to their accounts and can speak directly to staff by phone or email during our adapted business hours. During in-branch business hours, we will be monitoring our entrance, and allowing no more than 4 members in at one time.
We strongly encourage all members to take advantage of the many “Bank From Home” options we provide. Members can pay bills, order cheques, send and request money, check account balances, download bank statements, deposit cheques, and more from our digital banking platforms.
Learn more on “Banking From Home” >
For more involved banking matters like mortgages, loans, term deposits, and registered savings, our Account Managers are available for appointments by phone. To book an appointment with your Account Manager, please call their direct line or email them. An Account Manager contact list is posted at the bottom of this update.
Small businesses will also be able to conduct their banking business needs by phone or email, during business hours - please call 250-442-5511 or email info@gfcu.com book an appointment.
Your understanding and patience are greatly appreciated at this time. In the true co-operative spirit, recovery from an event of this magnitude requires effort from everyone. We sincerely thank you for your efforts and welcome any feedback or input. Contact Us >
We will continue monitoring the situation and evolving our service model to meet the needs of members and staff. This website will remain the best place to find the most update information.
Heather Tresnich, Account Manager
htresnich@gfcu.com
250-442-4005
Shauna Lum, Account Manager
slum@gfcu.com
250-442-4022
Debbie Mark, Account Manager
dmark@gfcu.com
250-442-4025
Chrissy Peterson, Account Manager
cpeterson@gfcu.com
250-442-4024
Members in need will have access to a gfcu Account Manager, who will review each specific situation, and will identify the best options for each member’s unique position. There is no one size fits all, headline style solution for this.
Members can contact us through the online banking “contact us” option (found in the top right corner of the screen when logged into online banking), by email at info@gfcu.com, or by phone at 250-442-5511. We understand the need is urgent for many, and will do our part to respond as quickly as we possibly can.
We will follow-up with all inquiries for loan and mortgage payment deferrals, or payment alterations, and any other banking support or questions, while we navigate through the coming weeks and months. We will take this opportunity to ensure members have full awareness of all online and digital banking options available.
The goal is to give members peace of mind knowing that we have their back – that they will have access to the funds they need in supporting themselves and their families. We’d like to thank our members in advance for their support and understanding of everyone's effort in this current situation – one that absolutely requires collaboration. It is times like these, that we can demonstrate the advantage of a member-owned financial cooperative – in other words, your community credit union.
Sincerely
Becky Clements - CEO
In an effort to ensure the safety of our staff, our members, and our community as a whole, we will be closed for the remainder of this week - March 20 and March 21. All of our digital and telephone banking services remain available to assist you 24/7.
As of March 24, until further notice, we will be limiting our hours of operation:
Tuesday – Friday: 10am to 3pm
Saturday: 10am to 1pm
On behalf of myself and the Board of Directors of the Grand Forks Credit Union, we wish to assure you that the health and safety of our staff and our members is a priority, while ensuring we can continue to safely serve you with your financial needs.
We are operating in uncertain times surrounding the spread of the COVID-19 virus. GFCU is taking this situation seriously. We have implemented additional efforts to protect the health and safety of employees and our members, applying the guidance of the provincial and federal health agencies. These include:
Here’s how you can help reduce the potential spread of COVID-19:
We will keep you up to date on any changes to our normal operations as circumstances change, and how we respond to this current situation.
In addition to notices found on our website and social media pages as it pertains to the operations of gfcu, please refer to the following websites for up-to-date information from provincial and federal health agencies.
Sincerely,
Becky Clements, CEO