COVID-19 Updates

To ensure our members have access to the banking services they need, gfcu will be operating under restricted hours until further notice. The current options for service include:

In person branch service
Tuesday – Friday: 10:00am to 3:00pm
Saturday: 10:00am to 1:00pm

Branch contact center service | Phone: 1-250.442.5511 | Email: info@gfcu.com
Tuesday – Friday: 9:30am to 3:00pm
Saturday: 9:30am to 1:00pm

MemberDirect Online Banking | www.gfcu.com
Available 24/7

MemberDirect Mobile Banking | Apple Store | Google Play Store
Available 24/7

MemberDirect Telephone Banking | Phone: 1-250.442.2726
Available 24/7

Help for Retail and Business Members – COVID-19

As this community’s credit union, we are committed to helping our members through any and all situations that may arise. Through recessions, industry shifts, flooding and even a global pandemic, since our 1949 inception, a main goal of ours has been to minimize any financial burden or stress brought on by these external, unavoidable, and serious situations. Providing support to our retail and business members who are facing financial challenges as a result of the impacts of the COVID-19 pandemic is now our top priority.

Payment Deferrals and Alterations

Each member situation is different. We are here to support our members’ needs on an individual basis. This includes loan and mortgage payment deferral or reduced payment options, to provide payment relief during this unprecedented time. This is available to both retail and business members.

Members in need will have access to a gfcu Account Manager, who will review each specific situation, and will identify the best options for each member’s unique position. There is no one size fits all, headline style solution for this.

Members can contact us through the online banking “contact us” option (found in the top right corner of the screen when logged into online banking), by email at info@gfcu.com, or by phone at 250-442-5511. We understand the need is urgent for many, and will do our part to respond as quickly as we possibly can.

We will follow-up with all inquiries for loan and mortgage payment deferrals, or payment alterations, and any other banking support or questions, while we navigate through the coming weeks and months. We will take this opportunity to ensure members have full awareness of all online and digital banking options available.

The goal is to give members peace of mind knowing that we have their back – that they will have access to the funds they need in supporting themselves and their families. We’d like to thank our members in advance for their support and understanding of everyone's effort in this current situation – one that absolutely requires collaboration. It is times like these, that we can demonstrate the advantage of a member-owned financial cooperative – in other words, your community credit union.

Sincerely
Becky Clements - CEO

Unfortunately, it is true – there has been a dramatic increase in the number of scams going to the masses. The scams themselves aren’t new, but fraudsters love nothing more than to prey on individuals through techniques of uncertainty, confusion, and fear. As such, they have been out in full force recently.

Our partners at CUMIS have developed some very relevant material that can help you navigate a little better in times like these. Take the time to read these documents and remember to always be diligent when dealing with your personal identity and finances.

Scams Related to Covid 19 >

Common Cyber Threats >

Vendor Email Compromise Attack >

SIM Swap Fraud >

Dear Members,

In an effort to ensure the safety of our staff, our members, and our community as a whole, we will be closed for the remainder of this week - March 20 and March 21. All of our digital and telephone banking services remain available to assist you 24/7.

As of March 24, until further notice, we will be limiting our hours of operation:
Tuesday – Friday: 10am to 3pm
Saturday: 10am to 1pm

We absolutely understand the inconvenience this may cause, but we ask for your patience, and suggest you check in with us digitally for further information and updates as they are available.

• Online Banking Service Available @ www.gfcu.com
• Mobile App Banking Available on All Smartphones
• Telephone Banking Service @ 1-250-442-2726

To Our Valued Members,

On behalf of myself and the Board of Directors of the Grand Forks Credit Union, we wish to assure you that the health and safety of our staff and our members is a priority, while ensuring we can continue to safely serve you with your financial needs.

We are operating in uncertain times surrounding the spread of the COVID-19 virus. GFCU is taking this situation seriously. We have implemented additional efforts to protect the health and safety of employees and our members, applying the guidance of the provincial and federal health agencies. These include:

• More frequent and thorough cleaning of our ATMs and branch spaces, with specific attention to high-touch surfaces.
• Asking our employees to abide by provincial and federal health agency recommendations regarding frequent hand-washing andhygienic practices, and social/physical distancing.
• Requiring employees who are unwell, or showing symptoms of the virus, to stay home to ensure no spread of any illness amongstaff or to our members.
• The risk of contracting the COVID-19 virus remains low. We have not had any gfcu staff present with symptoms, and we willremain open and continue to offer an important financial service to our members and community.

Here’s how you can help reduce the potential spread of COVID-19:

• Sign up for and maximize the convenience and use of our online banking service, MemberDirect Online Banking.
• Download and maximize the convenience and use of the gfcu Mobile Banking App.
• Where your banking needs or inquiries can be conducted by phone or email, please contact us by phone at 250-442-5511, tollfree at 1-866-442-5511, or by email to info@gfcu.com.
• Use our ATMs for simple deposits or withdrawals, available 24 hours a day – 7 days a week.
• Where your banking needs require an in-branch visit, please respect social and physical distance recommendations of the provincial and federal health agencies of ensuring a minimum of two (2) meters between yourself and others, and please make use of the available hand sanitizer products provided.
• If you, or someone you’ve been in close contact with, are experiencing flu-like symptoms or have travelled to an area with aknown COVID-19 outbreak, we ask you to contact us by phone instead of coming into the branch to discuss how we can helpyou with your financial needs.

We will keep you up to date on any changes to our normal operations as circumstances change, and how we respond to this current situation.

In addition to notices found on our website and social media pages as it pertains to the operations of gfcu, please refer to the following websites for up-to-date information from provincial and federal health agencies.

• https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html
• https://www.canada.ca/en/public-health.html
• https://www.who.int/health-topics/coronavirus
• https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

Sincerely,
Becky Clements, CEO