COVID-19 Updates
Relief Options (as of May, 2020)
- CERB – Apply Online for $2000/mo from the Canadian Government. This program is meant for those whose work has been impacted by COVID-19. Learn more >
- CEBA – The Canada Emergency Business Account is available to our business members, allowing them to borrow $40,000 interest free until 2022, with potential debt forgiveness of $10,000. Learn more >
- BC Emergency Benefit – Apply Online for a one-time $1000 payment from the BC Government. This program is meant for those whose work has been impacted by COVID-19. Learn more >
- Collabria Credit Card Payment Support – Visit our credit card provider's website for contact information about payment deferrals and interest rate reduction. Learn more >
- CRA Direct Deposit – You can now set up CRA Direct Deposit right from our site, this will help you receive payments like CERB much quicker. Learn more >
- Mortgage & Loan Relief – Please contact us directly about your unique banking concerns. Our staff are here to help you find the right solution. Contact us >
Our Purpose
From day one, Credit Unions have existed to help communities financially navigate times both good and bad. The situation we are facing is undoubtedly unprecedented, but our members can be rest assured that we are working as hard as possible to understand our community’s unique problems, so we can develop unique solutions. Be it a gfcu program, or government relief program – our goal is help our members find the solutions that work for them.Current Branch Hours
In person branch service
Tuesday – Friday: 10:00am to 2:00pm
Saturday: 10:00am to 1:00pm
Branch contact center service
Phone: 1-250-442-5511
Email: info@gfcu.com
Tuesday – Friday: 9:30am to 3:00pm
Saturday: 9:30am to 1:00pm
Banking From Home
We’ve recently been working hard to build up our online and telephone banking services, and because of this, our members can do the bulk of their banking, right from home. While we love seeing everyone’s faces, for now, we are asking that if you are able to bank from home, please do so. Members of gfcu can send and request money, pay bills, transfer funds, invest, deposit cheques, order cheques, check balances, set alerts, and more – all from home, 24/7. Learn More >
Small Business Support
We’ve always held pride in our ability to support the entrepreneurs and locally run businesses that give our community the vibrance we love. These businesses build our local economy, they create jobs, and they simply make the Boundary a fantastic place to live. The impact of this economic shut down will be tough - no question. If your business has been impacted by COVID-19, please reach out to us by phone or email, we are here to listen and we are here to help you find the best possible solutions in traversing these difficult times. Learn About the Canada Emergency Business Account Here >Message From the CEO
To Our Valued Members,Since mid-March, we have experienced unimaginable change to our day-to-day lives that have left us with significant disruption to what used to be our “normal” world. Whether shopping, socializing, volunteering, going to school or work or taking care of our financial needs, how we do things today is quite different than is was just a few months ago. We understand how important it is having access to your money and help with your financial needs and it is our goal to continue to provide you, our members, with all the help you need, even though how we deliver this may look a little different than what you are used to. The health and safety of our employees and members quickly became a top priority. Immediate steps we implemented include enhanced cleaning protocols throughout the public and employee workspaces and ATMs, installation of plexiglass barriers, social distancing floor markers and more recently, monitored access to in-branch service. These are all ways in which we have adapted our business practices to ensure the health and safety of everyone entering our building. We have also created a secondary worksite office and have supported other employees in a work from home arrangement. This multi-team approach to member sales, service and administrative support will ensure we are best positioned to provide continued member service and operational capacity throughout the duration of the COVID-19 pandemic. While we understand the feeling of uncertainty that the rapid changes we have experienced can create, we are confident in our ability to meet your banking needs. We are appealing to our members to explore “banking from home” options and we are here to support and educate you as you navigate new ways of banking with us. While we are open under reduced branch operating hours, we kindly ask that members come for in-branch, personal service only if it is absolutely necessary. We encourage members to connect with us by telephone or email to assist with any number of your banking needs and support a “stay safe” environment for yourself, for our employees and for the community. To stay up to date on the latest information on gfcu, please check back to our website regularly. COVID-19 has had a significant impact on all of us. We are most thankful for the kindness our members have shown to our employees, as we have worked through a myriad of changes under very unusual circumstances. While we have no way to know how long we will have to operate in this “new normal”, together we will navigate these challenging times and you have our commitment to support and assist you in every way we can. Sincerely,
Becky Clements, CEO
Local Food Security
At gfcu, we’ve long been dedicated to investing in our community above and beyond "banking". Grants, scholarships, donations, fundraisers, and other such efforts are what we consider true community investment. This recent uncertainty has made us realize the true impact of an important pillar in our Community Investment Program – Local Food Security. We are lucky to live in such an agriculturally abundant area, and in 2020, we are turning our community investment focus toward local agriculture and food security as much as possible. Our staff are raising money for the Food Bank, we are sponsoring companies like Kettle Down and Work n Play that are doing the same, and in the true cooperative spirit, we are continuing to work with the Kettle Valley Food Coop in promoting and developing their organization. Local food is a sustainable (and healthy) way that we can all help boost our local economy. It’s not about buying more or different things – it’s about buying food from the people you know, in the community you call home.Staying Safe Online
Unfortunately, it is true that there has been a noticeable spike in the number of scams surfacing, generally themed around COVID-19. The scams themselves aren’t necessarily new, but fraudsters love nothing more than to prey on individuals through techniques of uncertainty, confusion, and fear. As such, they have been out in full force recently. While you can be rest assured that our banking platforms are of the highest security, your own personal due diligence is crucial. Our partners at CUMIS have developed some very relevant material that can help you navigate a little better in times like these. Take the time to read these documents and remember to always be diligent when dealing with your personal identity and finances.
Contact Us
Tuesday – Friday:9:30am to 3:00pm Saturday:
9:30am to 1:00pm
Phone:
1.250.442.5511
Email:
info@gfcu.com
Online:
www.gfcu.com
Past COVID-19 Updates From gfcu
**Please Note: All account managed banking matters, including mortgages, loans, lines of credit, and term deposits, will be done by phone appointment or email only.**Please call us during our adapted business hours to book an appointment. 250-442-5511**
Until further notice, our hours for member service include:
In person branch service
Tuesday – Friday: 10:00am to 2:00pm
Saturday: 10:00am to 1:00pm
Branch contact center service | Phone: 1-250.442.5511 | Email: info@gfcu.com
Tuesday – Friday: 9:30am to 3:00pm
Saturday: 9:30am to 1:00pm
MemberDirect Online Banking | www.gfcu.com
Available 24/7
MemberDirect Mobile Banking | Apple Store | Google Play Store
Available 24/7
MemberDirect Telephone Banking | Phone: 1-250.442.2726
Available 24/7
Please visit THIS LINK for the application process.
The CEBA program allows business members to borrow $40,000 interest free. If paid back prior to the end of 2022, this loan will remain interest free, and $10,000 will be forgiven. (These details are subject to change, and are set by the Federal Government of Canada)
More information on the program, and its availability to gfcu business members can be found here >
Please direct any questions on the matter to your account manager by email or to info@gfcu.com.
Until further notice, we have greatly limited access to in-branch services. All members will still have access to their accounts and can speak directly to staff by phone or email during our adapted business hours. During in-branch business hours, we will be monitoring our entrance, and allowing no more than 4 members in at one time.
We strongly encourage all members to take advantage of the many “Bank From Home” options we provide. Members can pay bills, order cheques, send and request money, check account balances, download bank statements, deposit cheques, and more from our digital banking platforms.
Learn more on “Banking From Home” >
For more involved banking matters like mortgages, loans, term deposits, and registered savings, our Account Managers are available for appointments by phone. To book an appointment with your Account Manager, please call their direct line or email them. An Account Manager contact list is posted at the bottom of this update.
Small businesses will also be able to conduct their banking business needs by phone or email, during business hours - please call 250-442-5511 or email info@gfcu.com book an appointment.
Your understanding and patience are greatly appreciated at this time. In the true co-operative spirit, recovery from an event of this magnitude requires effort from everyone. We sincerely thank you for your efforts and welcome any feedback or input. Contact Us >
We will continue monitoring the situation and evolving our service model to meet the needs of members and staff. This website will remain the best place to find the most update information.
Account Manager Contact Information
Sheri McGillivray, Business Account Managersmcgillivray@gfcu.com
250-442-4028
Heather Tresnich, Account Manager
htresnich@gfcu.com
250-442-4005
Shauna Lum, Account Manager
slum@gfcu.com
250-442-4022
Cathy Kistner, Account Manager
ckistner@gfcu.com
250-442-4003
Debbie Mark, Account Manager
dmark@gfcu.com
250-442-4025
Chrissy Peterson, Account Manager
cpeterson@gfcu.com
250-442-4024
Help for Retail and Business Members – COVID-19
As this community’s credit union, we are committed to helping our members through any and all situations that may arise. Through recessions, industry shifts, flooding and even a global pandemic, since our 1949 inception, a main goal of ours has been to minimize any financial burden or stress brought on by these external, unavoidable, and serious situations. Providing support to our retail and business members who are facing financial challenges as a result of the impacts of the COVID-19 pandemic is now our top priority.Payment Deferrals and Alterations
Each member situation is different. We are here to support our members’ needs on an individual basis. This includes loan and mortgage payment deferral or reduced payment options, to provide payment relief during this unprecedented time. This is available to both retail and business members.Members in need will have access to a gfcu Account Manager, who will review each specific situation, and will identify the best options for each member’s unique position. There is no one size fits all, headline style solution for this.
Members can contact us through the online banking “contact us” option (found in the top right corner of the screen when logged into online banking), by email at info@gfcu.com, or by phone at 250-442-5511. We understand the need is urgent for many, and will do our part to respond as quickly as we possibly can.
We will follow-up with all inquiries for loan and mortgage payment deferrals, or payment alterations, and any other banking support or questions, while we navigate through the coming weeks and months. We will take this opportunity to ensure members have full awareness of all online and digital banking options available.
The goal is to give members peace of mind knowing that we have their back – that they will have access to the funds they need in supporting themselves and their families. We’d like to thank our members in advance for their support and understanding of everyone's effort in this current situation – one that absolutely requires collaboration. It is times like these, that we can demonstrate the advantage of a member-owned financial cooperative – in other words, your community credit union.
Sincerely
Becky Clements - CEO
In an effort to ensure the safety of our staff, our members, and our community as a whole, we will be closed for the remainder of this week - March 20 and March 21. All of our digital and telephone banking services remain available to assist you 24/7.
As of March 24, until further notice, we will be limiting our hours of operation:
Tuesday – Friday: 10am to 3pm
Saturday: 10am to 1pm
- Online Banking Service Available @ www.gfcu.com
- Mobile App Banking Available on All Smartphones
- Telephone Banking Service @ 1-250-442-2726
On behalf of myself and the Board of Directors of the Grand Forks Credit Union, we wish to assure you that the health and safety of our staff and our members is a priority, while ensuring we can continue to safely serve you with your financial needs.
We are operating in uncertain times surrounding the spread of the COVID-19 virus. GFCU is taking this situation seriously. We have implemented additional efforts to protect the health and safety of employees and our members, applying the guidance of the provincial and federal health agencies. These include:
- More frequent and thorough cleaning of our ATMs and branch spaces, with specific attention to high-touch surfaces.
- Asking our employees to abide by provincial and federal health agency recommendations regarding frequent hand-washing andhygienic practices, and social/physical distancing.
- Requiring employees who are unwell, or showing symptoms of the virus, to stay home to ensure no spread of any illness amongstaff or to our members.
- The risk of contracting the COVID-19 virus remains low. We have not had any gfcu staff present with symptoms, and we willremain open and continue to offer an important financial service to our members and community.
Here’s how you can help reduce the potential spread of COVID-19:
- Sign up for and maximize the convenience and use of our online banking service, MemberDirect Online Banking.
- Download and maximize the convenience and use of the gfcu Mobile Banking App.
- Where your banking needs or inquiries can be conducted by phone or email, please contact us by phone at 250-442-5511, tollfree at 1-866-442-5511, or by email to info@gfcu.com.
- Use our ATMs for simple deposits or withdrawals, available 24 hours a day – 7 days a week.
- Where your banking needs require an in-branch visit, please respect social and physical distance recommendations of the provincial and federal health agencies of ensuring a minimum of two (2) meters between yourself and others, and please make use of the available hand sanitizer products provided.
- If you, or someone you’ve been in close contact with, are experiencing flu-like symptoms or have travelled to an area with aknown COVID-19 outbreak, we ask you to contact us by phone instead of coming into the branch to discuss how we can helpyou with your financial needs.
We will keep you up to date on any changes to our normal operations as circumstances change, and how we respond to this current situation.
In addition to notices found on our website and social media pages as it pertains to the operations of gfcu, please refer to the following websites for up-to-date information from provincial and federal health agencies.
- https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html
- https://www.canada.ca/en/public-health.html
- https://www.who.int/health-topics/coronavirus
- https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html
Sincerely,
Becky Clements, CEO